Description

CURRICULUM VITAE
SHUBHANGI SRIVASTAVA shubhangi2711@gmail.com

+33769209128

OBJECTIVE
To secure a challenging position where I can effectively contribute my knowledge as a marketing and communications graduate and be an indispensable asset to the organisation.

EDUCATIONAL QUALIFICATION
● Masters of Science in Marketing and Communication

Specialisation in Hospitality and Tourism Marketing
Toulouse Business School, France (Oct 2016 – Present)

● Bachelor of Commerce
Lucknow University, India (March 2005 – April 2008)

ADDITIONAL COURS E

●   Electives in Digital marketing and Destination Development
●   SAP Design thinking workshop

WORK EXPERIENCE AND PROFESSIONAL SUMMARY
Supervisor – Cabin Crew, Qatar Airways , Doha March 2015 – September 2016
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Lead a multinational team and had awareness of sensitivities, tastes and cultures globally.

Conducted fair assessments of subordinates and drafted Electronic voyage reports in a time bound environment.
Coached and trained team members .
●  Trained in Emotional Intelligence and handled team under pressure by uplifting their spirits and ensuring maintenance of team spirit.
●  Built and maintained amicable relationships with colleagues and passengers through a genuine desire to understand their needs.
●  Efficiently conducted onboard duty free sales. Cabin Crew, Qatar Airways , Doha
January 2011 – February June 2008 – December 2010
2015
Cabin Crew, Kingfisher Airlines, Mumbai
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Provided exceptional customer service and ensured passengers leave with a lasting positive impression.
Handled on board medical emergencies.

Worked at Bangalore Airport for 8 months and took part in booking , checking in boarding , baggage handling and receipt of flights of national and international nature.
PERSONAL DOSSIER

●   Nationality – Indian
●   Hobbies – Blogging , Traveling
●   Languages – Fluent in English and Hindi , Beginner in French

Other Activities –
●   Took part in inter college debates
●   Featured in promotional video of Toulouse Business School
●   Part of TBS Internal Communication Team
●  Blog Manager of Msc. Hospitality track in TBS – Contributed regularly with

content and proofread content of other contributors
●   Worked as an au pair in Toulouse